Phone Payment Resilience Snapshot a rapid self-assessment tool , designed to help organizations identify hidden cost exposure and PCI risk within their phone payment processes, all in under 3 minutes
(PRUnderground) April 1st, 2026
Datatel, a leader in IVR Payments and secure payment automation, today announced the launch of its Phone Payment Resilience Snapshot a rapid self-assessment tool, designed to help organizations identify hidden cost exposure and PCI risk within their phone payment processes, all in under 3 minutes
Across industries, organizations continue to rely heavily on phone-based payment collection while facing increasing pressure to improve compliance, reduce operational costs, and maintain service levels during peak demand. In many cases, these payment processes have evolved over time without a clear understanding of how they function as a system.
The result is often fragmented payment flows, reliance on manual processes, and limited visibility into risk and performance.
The Phone Payment Resilience Snapshot addresses this gap by providing a structured, three-minute assessment that helps organizations evaluate how payments actually move through their business.
The tool enables organizations to:
- Assess dependency on live agents for payment collection
- Identify areas where PCI scope may be unnecessarily expanded
- Understand cost drivers associated with manual payment handling
- Evaluate how payment processes perform under high call volumes
“Most organizations don’t have a payment problem. They have a payment design problem,” says Datatel Co-CEO Barnard Crespi. “What we consistently see is a lack of visibility into how payments operate across channels. This snapshot gives leadership a fast, practical way to identify risk, understand cost, and begin improving how phone payments are structured.”
The assessment requires no technical preparation and delivers immediate insights into key areas such as cost per payment, channel distribution, and operational resilience. It is designed for finance leaders, customer experience leaders, compliance teams, and operations executives who are responsible for balancing cost, risk, and customer experience.
As part of the assessment, users also receive complimentary access to Datatel’s PCI Scope Wizard, which provides deeper analysis into PCI reporting requirements while offering opportunities to reduce compliance scope through automation.
The Phone Payment Resilience Snapshot is available for free Here: https://insights.datatel-systems.com/ResilienceSnapshot
About Datatel Communications Inc
Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.
For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.
Trusted by healthcare providers, financial institutions, government agencies, software companies, and enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.
Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.
Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.
At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.
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Original Press Release.
